Updated October 21, 2026, 3:50 p.m. ET
- The changes come after customer complaints and viral social media posts about excessive cleaning requests.
- Hosts will no longer be able to ask guests to take down beds, do laundry or take out the trash.
- All house rules and requests must now be visible on the accommodation before a traveler books their stay.
You might not have to clean up after yourself during your next Airbnb stay.
Starting November 20, the vacation rental company is limiting what hosts can charge guests.
In recent years, guests have complained about being saddled with various tasks upon check-out, despite paying a cleaning fee for their stay.
Recently, there was uproar on TikTok over an Airbnb host couple who went viral for their strict house rules and post-checkout inspections, drawing ridicule from users for criticizing guests over minor issues like misplaced pillows, moved furniture, and leftover food.
“House Rules help guests understand what hosts expect, but our community told us they can be confusing, expensive and difficult to manage, so we redesigned them to make them easier to discover and clearer to define, alongside a new policy that keeps requests reasonable, with no surprises,” Airbnb said in a statement shared with USA TODAY.
Airbnb’s updated guidelines state that in general, hosts will not be allowed to “ask guests to perform tasks that require significant effort or time, or that would typically be performed by a cleaner, including removing the bed, taking trash off-site, or washing and putting away dishes.”
Additionally, Hosts cannot restrict the use of amenities advertised in their listing or charge guests fines or penalties, as AirCover already protects Hosts from damage caused to their property by Guests.
Guests must be able to see all house rules and requests on the listing at the time of booking, and no new rules or requests can be added afterward.
The new guidelines are global. Airbnb says exceptions can sometimes be made for unique situations. For example, hosts can ask guests to limit the length of their showers if it’s dry.
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