Note: iHeart.com no longer supports Internet Explorer 11.
For the best listening experience, we recommend using one of the latest versions of a supported browser. We currently support the 3 latest versions of the following browsers:
Supported Browsers
If you are using an older version of one of these browsers, updating to the latest version can resolve many issues.
Basic troubleshooting steps
Refresh page
Start by refreshing your browser or reopening the site. This may resolve temporary loading issues.
Clear browser cache and cookies
Clearing your cache may resolve playback or loading issues.
- Google Chrome Instructions
- Instructions for Mozilla Firefox
- Microsoft Edge Instructions
- Instructions for Safari
Disable ad blockers or extensions
Some ad blockers or browser extensions may interfere with playback.
Reset your browser (Chrome)
If you’re using Chrome and features like the reading bar aren’t appearing, try resetting Chrome to its default settings.
Check your Internet connection
A slow or unstable connection may impact streaming. Try changing networks (Wi-Fi ↔ mobile hotspot) if possible.
Try a different browser or device
If the problem persists, test on another browser or device to help isolate the problem.
Are you still having problems?
If you are not sure which browser or version you are using, you can check at:
If problems persist, please contact support with:
- Your browser and version
- Your device and operating system
- A brief description of the problem (include a link to what you are trying to listen to)
Gn Health
