iOS 27 adds a new Phone app feature that’s an instant favorite

iOS 27 is packed with new features for apps like Notes, Wallet, Maps, Messages, and more. But one iOS 27 addition that particularly impressed me is a new phone feature: call context.

iOS 27’s Call Context feature displays key information on screen when you’re on the phone with a business

I’m not a big fan of phone calls, so the Phone app isn’t somewhere I spend a lot of time. But last year, in iOS 26, the app introduced two of my favorite new features: call screening and on-hold support.

Now, with iOS 27 this year, Apple has impressed me again with a new Phone app feature.

Call Context is an Apple Intelligence feature that automatically displays relevant information on the call screen when you’re on the phone with a business.

From the Apple website:

Get relevant information on a call. Call Context can proactively surface relevant information in your apps when you call a business, like a confirmation code from Mail when you call an airline.

I had a chance to use Call Context a few times in iOS 27. And I very quickly concluded that it’s the kind of obvious addition that should prove popular.

Not long ago I booked flights with Southwest Airlines and then had to call them for a change.

When I called, my flight information was automatically displayed on the screen. My iPhone even offered to read the confirmation number out loud during the call.

iOS 27 was also smart enough to include details of another southwest flight placed under the first. So if the call context doesn’t display the most relevant information at first, in most cases it should be accessible with a single click.

Call Context is initially available only in English and is limited to iPhone, iPad, Mac, and Apple Watch models that support Apple Intelligence.

Have you tried Call Context in iOS 27 yet? How did this work for you? Let us know in the comments.

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