The Polk County Health Department is working to contact nearly 200 Iowans who may have been exposed to measles in five locations in Ankeny and Des Moines between Nov. 5 and 8, but technical issues with Microsoft systems are complicating the process.
The investigation follows the confirmation of a case of measles involving a child who traveled abroad. Health authorities are tracing people who may have been affected and confirming their vaccination status, but access to vaccination records is proving difficult.
“We are unable to receive vaccination records at this time via email. We are having difficulty accessing our systems,” said Addie Olson with the Polk County Public Health Department.
Despite the technical difficulties, Olson said the department is continuing its efforts.
“We have a team right now working on the phone bank. So I think we still respond very quickly and get a lot of calls and communications. And that’s changed the way we handle things,” Olson said. “But I don’t think it slowed us down too much.”
This is the second confirmed case of measles in Polk County this year. The first case, reported this summer, required contacting just over 100 people.
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