Owlet issues warning to parents after child dies due to loose cable attached to smart baby monitoring camera system

The company behind a popular smart baby monitor is warning parents after a baby’s death linked to its product.

Owlet posted a cable protector safety update on social media Friday after the company said a family using its products lost their child after the toddler became tangled in a loose, exposed camera cable.

Now they’re asking parents to do a “security check” on their app.

“Loose or exposed cords within 3 feet of a crib pose a real strangulation hazard. To keep every baby safe, the safety check is required for all Owlet camera users, which covers every camera in your account,” the company said on its website. “It only takes a few minutes and helps ensure your camera is set up securely.”

The company said the family involved was not using a cable protector at the time of the incident.

The company says it will send new cord protectors free of charge to help keep cords out of the way.

“Owlet was founded to keep babies safe,” the company said in its post.

Since launching its first camera, Owlet says it is aware of 91 adhesive-related complaints, in which the cable guard has become loose or completely detached from the wall, causing a strangulation hazard.

“Reminder: No cable of any kind should be located within three feet of the cradle unless it is covered and securely attached to the wall,” the company said in the post.

Owlet is best known for its “Dream Sock,” which is a smart, wearable baby health monitor. The sock is often paired with their baby camera system, which allows parents to track their child in real time, including pulse, oxygen levels, sleep trends, and room conditions.

The company also said that starting November 13, all Dream Sight and Dream Duo products sold on its website will include the replacement cable protection solution.

“We’re here to give you the tools and advice you need to keep your baby safe,” the post reads.

Anyone with an Owlet camera is encouraged to visit the Dream app to learn more.

In a statement to ABC News on Friday, Owlet offered his condolences to the family of the deceased child, adding that “since this afternoon, thousands of families have seen our product safety update and requested replacement caretakers.”

“We are inspired by the positive feedback so far,” the company said. “Our replacement cable protection system is now available free to Owlet camera users. As always, we want to remind parents to ensure that exposed cables are kept more than three feet from cribs and out of reach of infants. Helping keep babies safe is why we founded Owlet, and this responsibility guides every decision we make.”